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7. 联合/西北航空(United/Northwest Airlines) Archives

September 21, 2007

Nonstop LAX-China flight plan stalled

摘自LA Times

United Airlines' bid to start a nonstop service from Los Angeles International Airport to Shanghai hit major turbulence Tuesday after the U.S. Department of Transportation said it would recommend other U.S.-China routes proposed by competing airlines.

In an eagerly waited announcement, the Transportation Department said it approved two new U.S.-China flights that would start next year and recommended four more for 2009.

As expected, Delta Air Lines Inc., which currently has no nonstop flights to China, was approved to offer flights from Atlanta to Shanghai in 2008, and United won the right to start direct flights between San Francisco and Guangzhou next spring.

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September 11, 2007

A missing reservation on United

摘自MSNBC

Code sharing and call centers cause issue with tickets purchased via Web
TRAVEL TROUBLESHOOTER
By Christopher Elliott
Travel columnist

Q: I’m really hoping you can help me get this corrected before my trip becomes a disaster. I recently purchased two round-trip tickets from Philadelphia to Halifax, Nova Scotia on United Airlines’ Web site. All four flight segments have United code-share flight numbers but actually are on US Airways and Air Canada. After I paid for the tickets, I received a confirmation and everything seemed fine.

But everything was not fine. When I called US Airways reservations to get seat assignments, they were not able to find my wife and me on the passenger list for either flight. I called United and spoke to a supervisor about the problem. She assured me that they were going to look into it and call me back. A week went by without a call so I called them again. Once again, they promised to look into it but nothing has been done yet.

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August 8, 2007

U.S. airlines vie for China / Passenger complaints fly with a third of flights late

摘自LA Times

Seven carriers line up for six new nonstop routes.

Chinese airlines offer three nonstop flights to China from Los Angeles, but James Rice always hops on a U.S. carrier even though it means stopping over in another city, adding several hours to his trip.

"Seats are small, food is bad and service is a little grouchy," Rice said of the Chinese airline that has a nonstop flight from Los Angeles International Airport to Shanghai, where he runs Tyson Foods Inc.'s China operations. On one flight, the carrier, China Eastern Airlines, forgot to load food for its journey to Los Angeles, he said.

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February 24, 2007

在美国的航班延误(想体验一下飞机在跑道上停靠八小时后的机舱吗?)

以下摘自世界日报:

最近两个月以来,在美国国内的航班发生了多起航班延误,延误其间旅客所遭受到的非人待遇令人难以置信!由此产生了一系列民间自发性的要求确保乘客权益的行动及深蓝(JetBlue)航空2月20日推出的乘客权益计划.
去年12月29日在德州的达拉斯福特瓦斯国际机场,由于一系列的雷阵雨导致121架美利坚航空(American Airlines)和美国之鹰的班机转移,67架班机在跑道上停靠超过三小时.不少飞机停靠超过八小时!飞机不移动,机舱里的环境越来越差.乘客必须忍受肮脏的洗手间(洗手间不是不能用就是满溢出来)和恶臭的空气.当乘客感觉到饥饿时,所得到的只是花生和从洗手间接的自来水.一名老妇人向空服索要食物,得到的是要付四块钱的饼干.
同一时间在临近的圣安东尼机场受困的乘客当最终获准离开飞机时,机场已关闭.很多人睡在机场的地板上,老人则被红十字会接去避难所.但当时美利坚航空却无动于衷.
事后虽航空公司已发送4600份道歉信或提供两百五十至五百元的折扣,但很多乘客并不满意.超过两千人在博客网站Coalition for an Airline Passengers' Bill of Rights签名要求国会通过一项航空旅客的人权法.

蓝色大乱 激出乘客权利案
「深蓝」自订计画 延误停飞都赔钱 国会也拟立法 避免机上「关禁闭」

【世界日报综合二十日电讯报导】因上周冬季大风雪运作崩溃以致损害公司形象和股价后,深蓝(JetBlue)航空20日推出「乘客权益计画」,承诺向被耽误的乘客提供折价券,希望能够赢回旅客的心。同时,国会参议员也提出航空乘客权利法案,以确保旅客不再没必要的困在飞机内过长时间,没有食物、饮水或洗手间可上。
深蓝创办人兼执行长尼尔曼(David Neeleman)形容这场危机是「路上一个巨大颠簸」,但称该公司会克服难关,并表示无意辞职,「我认为我特别有资格来处理这些问题。」

乘客权利计画包括根据「在深蓝控制下」延误时间的长短而赔偿乘客,但排除天气、航空交通管制、工作人员不足和维修问题造成的延误。

计画重点如下:

●信息:深蓝将通知乘客有关班机起飞延误、班机取消和其原因、飞行路线改变和其原因。

●取消班机:班机遭深蓝取消的乘客可选择全额退款,或是改搭未来班机,不另外收费。起飞前12小时内取消,深蓝将提供相当于顾客来回机票的折价券,用于未来旅行。

●起飞延误:起飞延误一至两小时,可获25元折价券。延误二至四小时,可获50元折价券。延误四至六小时,可获相当于乘客单程机票的折价券。延误六小时以上,可获与来回机票相当的折价券。

●超额订位:登机被拒的乘客可获一千元。

●地面延误:

*抵达班机

地面延误五小时以上,深蓝将采取必要行动让乘客可以下机。降落延误30至60分钟可获25元折价券,一至两小时可获一百元折价券,二至三小时可获相当于单程机票的折价券,三小时以上可获与来回机票相当的折价券。

*起飞班机

起飞前碰上地面延误三至四小时,可获一百元折价券,四小时以上可获与来回机票相当的折价券。

新计画生效将溯及既往,以赔偿上周三(14日)起被困的乘客。尼尔曼说,深蓝将因上周取消班机向乘客退款一千万,并支付1600万元的折价券。工作人员的额外开支为三千万元。深蓝20日作业恢复正常。

另外,国会参议员奥琳比亚·史诺(Olympia Snowe,共和党,缅因州)和芭芭拉·包克瑟(Barbara Boxer,民主党,加州)20日提出「航空乘客权利法案」,规定飞机关上机门后若在地面停留三小时以上,航空公司需让乘客可以选择安全下机,同时提供必要服务,如食物、饮水和洗手间设备。

史诺在声明中指出:「每位旅客都了解延误和取消班机不时会发生。但是航空公司有责任尊重乘客,让他们有权下机,以防范最近许多乘客经历的不愉快。」

January 27, 2007

你可能和恐怖分子选择同样的机舱座位

From LA Times

http://www.latimes.com/business/la-fi-biztravel16dec16,1,3348178.story?coll=la-headlines-business


BUSINESS ITINERARY
Data mining won't catch terrorists
By James Gilden
Special to The Times

December 16, 2006

Many business travelers prefer to sit in an aisle seat. Many also prefer to sit near the front of the plane so they may be among the first off when the plane lands.

Those also happen to be seats that might be desirable for terrorists bent on hijacking an airplane.

That common seat preference shared by business fliers and violent extremists could be earning innocent passengers additional scrutiny as they cross the U.S. border.

Last month, in a little-noticed filing buried deep in the Federal Register and first reported by the Associated Press, the Department of Homeland Security revealed that for several years, it had been using a so-called Automated Targeting System to screen passengers entering and leaving the United States.

The purpose, the agency said, was to identify "potential terrorists and weapons" and prevent them from entering the country.

In the screening process, Homeland Security has analyzed such seemingly innocuous information as passengers' travel histories, frequent flier miles, number of bags checked, number of one-way tickets booked, e-mail addresses and even voluntary and involuntary upgrades. With that data, the department has assigned risk assessment scores to millions of travelers.

The program "mines," or analyzes, the data in the same way direct mail companies do to decide who gets catalogs or other solicitations.

But unlike direct mail, critics say, this type of passenger data analysis is not only ineffective, it may be illegal.

"Congress enacted a specific prohibition on rating innocent travelers and instructed DHS to focus only on those who were on a government watch list," Barry Steinhardt, director of the American Civil Liberties Union's Technology and Liberty Project, said in a statement. "So it is unconscionable for the government to then create this kind of a system in violation of that ban, and without proper notice to Congress or the public."

The government insists that no privacy laws have been violated. Homeland Security Secretary Michael Chertoff told AP, "I don't think [the prohibition] can be read as applying to this program. The statute doesn't bar the use of funds for the purpose of analyzing the risks for people entering the country."

Department spokesman Russ Knocke said Congress was informed many times since 2003 that the Automated Targeting System, or ATS, had been used to assess people. The program was conceived as a means of screening cargo, but its scope was expanded.

It relies on principles of data mining that are tried and true in the commercial realm but are ineffective in targeting terrorists, said Jim Harper, director of information policy studies at the Cato Institute, the libertarian policy research group in Washington.

The only thing data mining does is winnow down the numbers, said Harper, who is also on the Department of Homeland Security's data privacy and integrity advisory panel. "But the winnowing it would do … is little better than random."

The program is different from the still-evolving terrorist watch list, once known as CAPPS II but now called Secure Flight. That effort compares the names of suspected terrorists with those of passengers to keep terrorists off airplanes.

Data mining is used to "discover previously unknown, valid patterns and relationships to large data sets," read a January report by the Congressional Research Service.

It is similar to direct marketing in how it identifies targets, according to a paper released this week. It explained that marketers use demographic information such as ZIP Code, type of car owned, magazine subscriptions and other commercially available data to identify people who may be more likely to buy a service or product.

The paper was written by Harper and Jeff Jonas, chief scientist with IBM Corp.'s entity analytic solutions group.

Even after potential customers are narrowed down, only a small percentage actually buys something — in the low to mid-single digits, the paper said. Although that might be OK for direct mail, the large miss rate is unacceptable when it comes to assigning terrorist rankings, Harper said.

"The one thing predictable about predictive data mining for terrorism is that it would be consistently wrong," Harper and Jonas contended.

Authorities may hope to use data mining as a security tool, but there isn't enough information about what a terrorist is like to compare against the millions of travelers who cross our borders every year, Harper said.

The program plans to store the information for 40 years. Travelers can file a Freedom of Information Act request to see the data, but the analysis — your terrorist score, if you will — is not available for review. Homeland Security won't even say how much weight it assigns any category of information.

"With respect to the data that ATS creates, i.e., the risk assessment for an individual, [it] is for official law enforcement use only and is not … subject to access under the Privacy Act," according to the Privacy Impact Assessment filed by the department Nov. 22.

The effect on business travelers' privacy and ability to travel freely could be significant.

"The ATS program implementation erodes trust and confidence in government," the Business Travel Coalition, a corporate travel advocacy organization, said in a filing with the department. "When policies go straight to the first principle of personal liberty, then the requirement for transparency, participation and support is at the very highest level."

Homeland Security has bowed to pressure and extended public comment on ATS to Dec. 29. To submit your view, go to http://www.regulations.gov and type "automated targeting system" in the keyword section. Then click on the "Add comments" icon.

"Good, honest, well-meaning people in government are throwing everything they've got at terrorism," Harper said. "It's time now, five years after 9/11…. Let's actually do what works and put aside what doesn't."

January 25, 2007

How to score a cheap airline ticket in US?

From CNNMoney.com

How to score a cheap airline ticket?

Discount airlines no longer have a monopoly on good fares.

By Donna Rosato, Money Magazine staff writer
October 27 2006: 10:31 AM EDT

(Money Magazine) -- When you hear "JetBlue," "AirTran" or "Southwest," you think "cheap fares." These and other low-cost airlines have rapidly expanded in the past six years, bringing bargains to more markets and burnishing their reputations as the value-minded traveler's best friend.

Lately, though, the low-fare club has been growing and admitting some unexpected members.

Traditional airlines like American, Continental and United are selling more tickets at lower fares, aggressively matching or even undercutting prices on routes where discounters fly.

The result: While your first step when planning a trip used to be finding out whether a discounter served the route you wanted to fly (and then booking without a second thought), your best move today is to search the big boys right along with the discounters.

One reason for the change is that traditional airlines have been slashing expenses (many in bankruptcy court) and are returning to profitability, enabling them to better compete with their low-cost rivals.

As for the discounters, well, their prices can go only so low. If you fly between New York and Los Angeles in early November, for example, you'll pay $337 on JetBlue but just $284 on American, Delta or United. A round-trip Hartford-to-Fort Lauderdale ticket bought in September for November travel cost $314 on Southwest and $293 on Delta.

Southwest and other low-cost airlines still offer more seats at lower prices than traditional carriers do. "The problem is, those seats sell out the quickest," says Southwest marketing vice president Kevin Krone. Therefore, which airline has the lowest fares at any time is partly a matter of timing. And no one disputes the dramatic downward effect that low-cost airlines have had on fares.

But Steven Morrison of the Journal of Transport Economics and Policy says the difference between traditional and low-cost airlines has eroded. "The effect of Southwest on fares today is less than it used to be," he says.

The discounters still have some of their charm: Most cap their highest fares, meaning you'll never be fleeced for $1,200 even if you book a ticket at the last minute, and they have newer planes and fewer restrictions.

So if you want to change your flight, you'll pay nothing on Southwest and $25 on JetBlue. Most major carriers charge $50 to $100. Still, now that finding a cheap fare requires more than just a quick check of one or two discount airlines' Web sites, how do you find the best rate?

Go to the source Airlines save the best deals for people who go directly to their sites. Southwest, for example, reserves some of its lowest fares for its Ding program, which alerts you to a discount with a noise on your computer that sounds like the signal heard when the captain turns off the seat-belt sign.

And all the major airlines offer weekly Web specials. If you buy directly, they don't charge a booking fee or prevent you from earning frequent-flier miles, as some third-party sites do.

Time it right Fares are loaded into reservation systems three times daily but only once a day on weekends. Many airlines sneak in sales on Friday nights, so Saturday is a good time to shop, says George Hobica, who runs AirfareWatchdog.com, which scours airline sites for hidden deals.

Plan ahead Though many airlines offer low fares for last-minute trips, they are often on unpopular routes and at inconvenient times. The best way to save is to buy ahead - remember that most seats go on sale nearly a year in advance. How does Florida next November sound? Book now.

曾在西北航空现为US AIRWAY的CEO

From CNN Money

The man reshaping the airline industry

US Air CEO Doug Parker's bid for Delta is just the latest in a series of bold moves in the 45-year-old executive's turbulent career.
By Chris Isidore, CNNMoney.com senior writer
December 7 2006: 2:20 PM EST
NEW YORK (CNNMoney.com) -- US Air CEO Doug Parker, who enjoys bungee jumping and running with the bulls in his "spare time," is ready to take the airline industry along on his next wild ride.

The shakeout in the airline business since 9/11 has catapulted Parker from being the newly appointed CEO of a small carrier, America West, to being the longest-serving chief executive of a major U.S. airline - all in little more than three years.

After taking the helm at America West just 10 days before the Sept. 11 attacks, he found his airline facing liquidation - and pleading for a federal bailout. But barely four years later, Parker engineered America West's stunning purchase of the assets of bankrupt US Airways (Charts), keeping the US Air name for the surviving carrier.

Now, with the dust not even settled on that deal, Parker has made a hostile bid for Delta Air Lines (Charts), also struggling to emerge from bankruptcy. If he's successful the deal would create one of the world's largest airlines, if not the largest.

The hurdles are high. The bid for Delta, originally worth $8 billion in cash and stock, is now worth about $8.7 billion due to the rise in US Air stock since the offer was announced Nov. 15. Parker still has to convince Delta creditors, a U.S. bankruptcy judge and regulators to sign off on the deal, and creditors and bankruptcy judges can be notoriously difficult audiences.

Many observers, including both critics and supporters of the deal, argue that if he does nab Delta, that would spark a round of deals that would consolidate six of the largest carriers down to just three or four.

Parker, 45, said the upheaval in the industry is what he likes most about his job.

"We all like to joke we should be in a different business," he said. "I certainly enjoy it. What I enjoy is how dynamic it is - it's constantly changing, it's extremely competitive."

Parker started in a bit more sedate corner of the industry, landing a job in finance at American Airlines in 1986 after getting his MBA from Vanderbilt University.

He worked in a department that included a number of future top airline execs, including Gerald Arpey, CEO of American parent AMR Corp. (Charts), and Jake Brace, CFO of United Airlines parent UAL Corp. (Charts)

"Even within that environment, Doug stood out as one of the brightest and smartest guys in the group," recalls Ben Baldanza, CEO of Spirit Airlines, who was another one of the young lions at American. "I knew he was a brilliant guy and good change leader since the first time I met him."

Parker said he learned a great deal at American but soon got restless. So in 1991 he moved to the much more troubled Northwest Airlines (Charts), joining its finance department as a vice president.

The downside at American, said Parker, was there were "so many people there and it was so structured, it was hard to make a difference. There wasn't much to fix. So I ended up going to Northwest and there was a lot to fix there. I found I liked that a lot more."

Parker then found himself on the team of Northwest executives in Wilmington, Del., on July 4, 1993, waiting for word about whether to file for bankruptcy. An 11th-hour concession from the pilots union avoided that filing.

"I'm happy to report I've never been in a bankruptcy court. That was a close as I got," he said. "I've had a lot of meetings with bankruptcy lawyers, but I've never had to be in court. Knock on wood."

New CEO, new crisis
He moved from Northwest to America West as CFO in 1995, and became the Phoenix-based carrier's president in 2000. The airline was struggling with losses and operational issues even as the industry as a whole enjoyed its last profitable year before the 2001 recession sparked a drop-off in business travel - and that was before 9/11.

2001 was the year Parker got tapped as America West's CEO, starting the new job on Sept. 1. The company had improved its finances and things like on-time performance, and there was a fair amount of optimism in the room when Parker and his new management team went outfor drinks across the street from the office on the evening of Sept. 10, 2001. One of the things they felt good about was the $200 million in financing they had just lined up for the company.

Parker was getting dressed just before 6 a.m. local time the next morning when he got a phone call from his sister about the first plane hitting the World Trade Center. He watched a few minutes of the coverage before he left the room to continue getting dressed when his wife ran in to tell him about the second plane. His system operation and control people immediately called to say all planes were being grounded.

"I remember being elated to learn all our planes were safely on the ground," he said. "Later that day, once we started having conversations with FAA and DOT, who were telling us the skies were not going to be reopened the next day, it quickly became clear to a number of us that this was going to have a real impact."

The airline's new financing had disappeared, and it was left with significantly less cash on hand, even relative to its size, than other carriers.

When Parker spoke to the America West board before being named CEO, he remembers telling them the one area he didn't have much experience in was government relations, but he didn't think that was much of an issue for an airline its size.

But he was soon attending meetings at the White House, and he testified before Congress on Sept. 19, urging both direct help for airlines and loan guarantees from the new three-member Air Transportation Stabilization Board.

"We were the poster child for the ATSB program. We literally were an airline that could raise money before 9/11 but with the capital markets closed couldn't raise it," he recalled. "Without a loan guarantee we were going to find ourselves liquidating."

The $380 million loan guarantee was approved on a split vote, with a Treasury official voting no because he thought the government would end up on the hook for the loan. America West had the breathing room it needed to survive, and the federal government controlled a third of the company.

But profits were elusive, and the carrier sank back into the red in 2004 as fuel prices soared. The industry overall? A staggering $42 billion in losses from 2000 to 2005.

In response, Parker and his team slashed costs and fares at America West, making it more of a low-fare carrier than most of its larger competitors, and staying out of bankruptcy court that four of the latter were forced to visit.

He used the bankruptcy process to cut costs and get out of aircraft leases when he bought US Air in 2005. And he's counting on the same advantages to make the Delta deal work.

"All else equal, we would have preferred to wait," he said. "The timing of this is not because we think it's better to do three airlines into one rather than two. We actually plan to get the US Airways-America West integration complete before we start trying to integrate Delta into. But so much of the value that is created is because one of the airlines is in bankruptcy, we didn't have the luxury of waiting."

Some of the deal's critics question whether he's biting off more than he can chew this time.

"I like the guy a lot, I think he's brilliant, but I think it's a mistake," said airline industry consultant Michael Boyd. "Putting these airlines together is going to be very messy, very inefficient. He sees a window of opportunity and wants to jump through it. But that window may be on the 48th floor."

And others question whether he'll even get the chance to try to do the deal. The Delta pilots were protesting Wednesday outside the closed headquarters of the old US Air near Washington. The pilots there, as well as those at US Air and America West, are all represented by a powerful union, the Air Line Pilots Association. Convincing pilots that the seniority lists can be merged without hurting them will be difficult.

Meanwhile, for its part, Delta management is wooing creditors to win their support to emerge from bankruptcy as an independent airline. Parker will have to convince creditors to accept US Air stock that's already nearly tripled since it started trading in September 2005.

Then there are regulatory hurdles. Ray Neidl, analyst with Calyon Securities, says he sees only a 30 to 40 percent chance of the deal winning regulatory approval, since some markets in the South and East Coast would lose most of the competition they now see. And there are competitive issues that go beyond this deal.

"Washington will look at this very carefully. They know it's going to set off a round of consolidation," Neidl said. And even if regulators start to send a signal that a deal could be approved, US Air would face the risk of another carrier making its own deal for or with Delta.

So Parker still has plenty of turbulence ahead of him - the kind he enjoys, the kind he's done such a good job creating for the airline industry.

As for bungee jumping, or running with the bulls in Pamplona - which he did in 1995 - he doesn't have time to relax that way any more.

"I like doing things that get your blood flowing," he said. "But it's been a while since I did either one of those things. I have three little kids - I'm now a little more careful about running with bulls or jumping off of bridges."

About 7. 联合/西北航空(United/Northwest Airlines)

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