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C. 航空公司,航线,哩程累积计划及机票 Archives

October 17, 2007

Airline pulls out all the chocks / Airlines squeeze fliers as profit soars

摘自LA Times

Little-known Asiana seeks to use its extensive network into China to become the carrier of choice for Olympics attendees.
By Peter Pae
Los Angeles Times Staff Writer

With the Beijing Olympics less than a year away, major international airlines have been spiffing up their planes and scrambling to become the carrier of choice for people flying to China, the world's fastest-growing air travel market.

But amid the fracas, a little-known airline is putting up a feisty fight against carriers twice its size.

Asiana Airlines, better known in Los Angeles' sizable Korean community as the other South Korean carrier, flies to more cities in China than any other airline and has been using its network to draw more U.S. passengers traveling to that country.

更多 "Airline pulls out all the chocks / Airlines squeeze fliers as profit soars" »

September 21, 2007

Nonstop LAX-China flight plan stalled

摘自LA Times

United Airlines' bid to start a nonstop service from Los Angeles International Airport to Shanghai hit major turbulence Tuesday after the U.S. Department of Transportation said it would recommend other U.S.-China routes proposed by competing airlines.

In an eagerly waited announcement, the Transportation Department said it approved two new U.S.-China flights that would start next year and recommended four more for 2009.

As expected, Delta Air Lines Inc., which currently has no nonstop flights to China, was approved to offer flights from Atlanta to Shanghai in 2008, and United won the right to start direct flights between San Francisco and Guangzhou next spring.

更多 "Nonstop LAX-China flight plan stalled" »

September 15, 2007

Airline to end policy of letting families board first / Southwest about to alter its course

摘自LA Times

Southwest Airlines has a new way of getting children on a plane -- by no longer putting them first.

As of Oct. 2, the airline will end its long-standing policy of allowing people with young children to board ahead of most other passengers, Southwest spokeswoman Beth Harbin said Tuesday.

Although the Dallas-based airline has been looking for ways to boost revenue, the push behind Southwest's policy change appears to have more in common with that age-old play-group complaint: No fair.

更多 "Airline to end policy of letting families board first / Southwest about to alter its course" »

September 11, 2007

A missing reservation on United

摘自MSNBC

Code sharing and call centers cause issue with tickets purchased via Web
TRAVEL TROUBLESHOOTER
By Christopher Elliott
Travel columnist

Q: I’m really hoping you can help me get this corrected before my trip becomes a disaster. I recently purchased two round-trip tickets from Philadelphia to Halifax, Nova Scotia on United Airlines’ Web site. All four flight segments have United code-share flight numbers but actually are on US Airways and Air Canada. After I paid for the tickets, I received a confirmation and everything seemed fine.

But everything was not fine. When I called US Airways reservations to get seat assignments, they were not able to find my wife and me on the passenger list for either flight. I called United and spoke to a supervisor about the problem. She assured me that they were going to look into it and call me back. A week went by without a call so I called them again. Once again, they promised to look into it but nothing has been done yet.

更多 "A missing reservation on United" »

September 4, 2007

全价票退票不收手续费 南航执行新退票规定 / 深航在深机场推出网上值机服务展厅

摘自环球旅讯

昨天从携程旅行网了解到,三大航空公司之一的南方航空公司已经于9月1日修改了散客变更及退票费用收取规定,根据新政策,头等舱、公务舱、经济舱全价票将免收退票手续费。至此,国内三大航空公司均已经修改了退票政策。

南航新的散客退票政策修改为:头等舱、公务舱、经济舱全价票免收退票手续费;票价70折(含)-99折经济舱之间机票的退票,收取票面价10%的退票手续费;票价50折(含)-69折之间机票的退票,收取票面价20%的退票手续费;票价40折(含)-49折之间机票的退票,收取票面价50%的退票手续费。票价40折(不含)以下机票的退票,按具体运价产品使用条件执行。

更多 "全价票退票不收手续费 南航执行新退票规定 / 深航在深机场推出网上值机服务展厅" »

August 19, 2007

国航扩大紫金头等舱、紫宸公务舱服务至9条国际航线 / 酒店业集体发力备战奥运接待

摘自环球旅讯

中国国际航空公司宣布将于2007年9月1日起在北京-伦敦 (CA937/8)、北京-马德里-圣保罗航线 (CA907/8)、上海-米兰-罗马 (CA967/8)、上海-巴黎 (CA949/50) 四条国际航线上提供紫金头等舱、紫宸公务舱服务。至此,国航紫金头等舱、紫宸公务舱服务的国际航线已达9条之多。乘坐国航紫金头等舱、紫宸公务舱,旅客在体验先进舒适的客舱设施的同时,还可享受免费北京、上海豪华车辆接送、免费中转豪华酒店、机场引导等多项专属增值服务。

更多 "国航扩大紫金头等舱、紫宸公务舱服务至9条国际航线 / 酒店业集体发力备战奥运接待" »

Why are U.S. airlines so bad? / Business class flights get cheaper, more comfortable

摘自MSNBC

Hiring constraints, salary costs, age issues just a few of the reasons
By James Wysong

If I were to offer you two tickets for the same route, at the same price, one on Singapore Airlines and the other on Northwest Airlines, American Airlines, Delta Air Lines or United Airlines, which one would you pick?

I won't even bother with a poll on this question, because I'm pretty sure 95 percent of you would go with the foreign carrier. Ah, Singapore Airlines: gem of the Pacific carriers, home of the Singapore Girl advertisement, outstanding in every area. I have flown Singapore with high expectations and have not been disappointed. I found adequate staffing on every level and friendly but respectful service the entire journey.

更多 "Why are U.S. airlines so bad? / Business class flights get cheaper, more comfortable" »

August 10, 2007

World's best business-class carriers / Delay? Great. Best business-class lounges

摘自MSNBC

Bed.JPG
Singapore Airlines introduced a new business-class in November 2006 with 30-inch-wide lie-flat seats—the roomiest in the sky—with full-size pillows and plush blankets. The bathrooms are 50 percent larger than average, and passengers get deluxe Givenchy kits. The menu is designed by Alfred Portale, chef of New York's Gotham Bar & Grill.

Enjoy more legroom, flat-bed seating, gourmet meals and more

Once upon a time, first class got all the glory. Business class was seen as a middle world between economy and luxury—like purgatory, but with nuts.

But it has evolved, especially recently.

更多 "World's best business-class carriers / Delay? Great. Best business-class lounges" »

August 8, 2007

U.S. airlines vie for China / Passenger complaints fly with a third of flights late

摘自LA Times

Seven carriers line up for six new nonstop routes.

Chinese airlines offer three nonstop flights to China from Los Angeles, but James Rice always hops on a U.S. carrier even though it means stopping over in another city, adding several hours to his trip.

"Seats are small, food is bad and service is a little grouchy," Rice said of the Chinese airline that has a nonstop flight from Los Angeles International Airport to Shanghai, where he runs Tyson Foods Inc.'s China operations. On one flight, the carrier, China Eastern Airlines, forgot to load food for its journey to Los Angeles, he said.

更多 "U.S. airlines vie for China / Passenger complaints fly with a third of flights late" »

August 2, 2007

“京沪空中快线”8月6日试运行 / 澳航A380推出全球最优秀机舱娱乐系统

摘自北京商报

京沪空中快线将于8月6日开始试运行,航班每30分钟发一班,旅客可随到随飞,任意签转。

民航华北地区管理局党办主任孙德富昨日介绍说,京沪空中快线旅客享有专用办票柜台、专用安检通道服务、专用候机区域、登机口和行李提取区域,3个小时完成北京至上海两地机场之间的航空运输。

更多 "“京沪空中快线”8月6日试运行 / 澳航A380推出全球最优秀机舱娱乐系统" »

July 25, 2007

南航与12家航空公司电子客票联运

摘自深圳商报

从南航深圳公司获悉,南航近日与大韩航空公司签署电子客票联运协议。至此南航已与包括美国大陆航空、大韩航空、国泰航空、台湾中华航空、上海航空等12家国内国际航空公司实现电子客票联运业务。旅客通过南航直销购票处和95539服务热线即可购买到上述所有航空公司机票。

更多 "南航与12家航空公司电子客票联运" »

June 21, 2007

Want an upgrade? Tips to get you in first-class

摘自MSNBC

Score more legroom, on-board massages, full beds and more via upgrade
By Lauren Streib
Forbes

What makes a first-class seat so covetable?

Well, for starters, your dollar (depending on when and where you are flying, these seats may set you back as much as $10,000) gets you expedited check-in, a wider seat, more legroom, use of power ports and individualized service. Some domestic carriers offer access to private airport clubs, seats that extend almost 7 feet and dining on fine china in their first-class seats.

On international carriers, "the list [of amenities] is pretty much endless," says Susan Daimler, vice president of marketing for SeatGuru.com, a Web site that allows users to compare seats by airline and plane type. On Virgin Atlantic Airlines, for example, first-class ticket holders are offered complimentary limo rides to and from the airport, full flat beds, on-board massages and access to an onboard bar.

更多 "Want an upgrade? Tips to get you in first-class" »

June 5, 2007

JetBlue, past mishap, named No. 1 in service

From CNN Money

NEW YORK (Reuters) -- JetBlue Airways Corp. is still one of the United States' favorite airlines, despite an embarrassing cancellation fiasco in February that cost the carrier's chief executive his job, according to a new national survey.

The survey, by Consumer Reports National Research Center, ranked JetBlue as No. 1 in customer satisfaction with a score of 87 out of a possible 100, beating out rivals overall in terms of check-in ease, seating comfort, on-time performance and in-flight service.

更多 "JetBlue, past mishap, named No. 1 in service" »

May 29, 2007

出差人原创:洛杉矶到广州 - 初次体验星空联盟的全日空航空

这回去广州的机票一开始按往常习惯提早一个半月就打电话给旅行社。结果韩亚航空(ASIANA)的便宜机票已经没了!下回我要至少提前两个月就该行动了。

为了要继续在我的ASIANA CLUB积累里程,我都是在它参与的星空联盟里找其他的航空公司。我先在KAYAK.COM里搜索了一下,看到全日空航空(ALL NIPPON AIRWAYS)的报价是连税US $979(去它自己的网站上也确认了)。当我打电话给来来(在罗蘭岗)旅行社的CC王小姐时(以前经常通过她买回中国的机票),她一开始的报价是1029。后来当我把在ANA看到的价钱报给她后,她也同意给我一样的价钱。这次划位置也都是全程走道位。呵呵,以后买国际机票也要先在KAYAK.COM上查查。顺便提一句,ANA的网站做的真的挺不错。每一航班的空位可以三维实时显示。从LAX到TOKYO那段我划的是最后一个走道位,好险!

坐完后的感觉是机上和机场的服务和我常坐的韩亚航空一样确实挺不错。不足的两点是:1. 配餐的口味略为差点,没有完全体现日餐的特色(在洛杉矶来回东京的航班上饭后派发的哈根达斯雪糕算是一个小小的惊喜:));2. 经济舱座位每排的D座底下因为放有机上娱乐系统的控制盒导致乘客无法把腿伸直。

星空联盟是世界上最大的航空联盟,会员公司有韩亚航空、加拿大航空、新西兰航空、全日空、奥地利航空、英国米德兰航空、波兰LOT航空、德国汉莎航空、北欧航空、新加坡航空、南非航空、西班牙航空、瑞士国际航空、葡萄牙TAP航空、泰国航空、美国联合航空、全美航空等世界17家顶级航空公司。

最近星空联盟还荣膺世界一流旅游杂志BUSINESS TRAVELLER颁发的2006年“最佳航空公司联盟奖”。

1. 整装待发的飞机(背景是日本航空JAPAN AIRLINES的飞机标志)

更多 "出差人原创:洛杉矶到广州 - 初次体验星空联盟的全日空航空" »

April 14, 2007

国内航空公司网站提前购票收获更低价格

出差人按:
以下是摘自国航网站的一则优惠信息。在南航网站则是提前15天有很好的折扣。而且这些折扣都只在航空公司自己的网站上才有。很欣喜看到国内的航空公司学习外航的做法,对一早知道行程的旅客提供真正意义的优惠!

网站购票收获更低价格
国航网站即日起推出提前购票享受超低价机票“明明白白的折扣,实实在在的优惠”活动。旅客在航班起飞前45天(含)到59天购票可以享受3折优惠,提前60天(含)以上购票可以享受2.5折优惠。(以上电子客票票价均不含机场建设费及燃油附加费)。

购买方法:旅客登陆国航网站,进入电子客票订票页面,输入旅行路线和查询当日往后45天的旅行日期,系统正确显示预售票价后,就可以购买超值特价机票了。

使用说明:
1.优惠票价适用于国航实际承运的国内航线。
2.活动中售出的所有优惠票价均不得签转、改期、退票。请您确定航程日期后购买,以避免带来出行的不便。

国航网站温馨提示:购买机票后,国航建议您登陆国航网站办理登机牌,节省您在机场办理乘机手续的等候时间,享受更轻松、便捷的电子服务。

在旺季中,预售产品受到航班调整和舱位开放限制等因素的影响较大,且数量有限,如给您的购票带来不便,敬请谅解,感谢您对国航工作的支持。

March 16, 2007

在Seatguru网站上的航空公司飞机座位图

最近发现了一个很有意思的航空网站: www.seatguru.com.上面的内容都是与坐飞机有关的.其中最有用的是详细的各大航空公司飞机座位图.假如你是常飞客,特别是飞国际航班的.决定你飞行经历满意度的因素按重要性依次为座位舒适度,餐饮及服务,和娱乐设施.虽然普通乘客一般都是坐经济舱,但只要你会选位置,舒适程度不会比商务舱差太多(把票价考虑进去,你会得到很高的性价比).而Seatguru上的飞机座位图对于挑好座位帮助很大.它把座位按舒适度分为四类: 好(标以绿色),一般(无色),较差(标以黄色)和差(标以红色).这样一来你坐国际航班无论是买机票(假如可以当场挑座位的话)或去机场CHECK-IN时就不会两眼一摸黑了:)
以下举韩亚航空(ASIANA)的波音777(用于OZ203和OZ204)及波音747(用于OZ201和OZ202)为例.

Asiana_Boeing_777-200 Asiana_Boeing_747-400
Asiana_Boeing_777-200.gif Asiana_Boeing_747-400_full.gif

March 2, 2007

韩亚航空(ASIANA)荣获全球著名旅游出差杂志颁发的服务最佳奖

我从美国回中国首选的韩亚航空(ASIANA)日前荣获两家全球著名旅游出差杂志颁发的服务类最佳奖:

韩亚航空连续三年荣获全球性旅游专业杂志Global Traveler颁发的Best Onboard & Flight attendants奖(通过每年订户的问卷调查和内部调查结果给予最佳航空公司颁发的奖项)
, 既“2006年最佳机内服务奖及乘务员奖”。

所有奖项是通过每年订户的问卷调查和内部调查结果,而给予各项得票最多的航空公司颁发的。韩亚航空零六年度连续第三次荣获了“最佳机内服务奖和乘务员奖”。并在“最佳横渡太平洋奖”的航空公司评选中荣获了第二名,仅次于泰国航空公司。

《Global Traveler》是以高级商务旅客为读者的航空及旅游业专业性杂志,发行区域遍布在全美国地区、欧洲、亚洲等地,发行量高达65,000策。除了航空类奖项以外,对于机场设施、饭店、旅游企业等其它相关部门也评选颁发了奖项。

此次各奖项评选的结果公布在《Global Traveler》一月刊上,颁奖典礼于01月23日在纽约的Jumeirah Essex House Hotel 盛大举行。

而最近韩亚航空也获得了世界著名旅游专业杂志《商务旅行者》评选的两项服务部门最佳奖,既2006年读者选择奖(Readers’Choice Awards 2006)的“世界最佳乘务员奖”和“最佳机内服务奖”,这两个奖项都是首次设定的,而且是服务领域的奖项,因此更具意义。

《商务旅行者》是世界上最具权威性的专业旅游杂志,此次奖项的评定是以专业营销单位为对象进行的,详细内容将通过《商务旅行者》12月/1月合订本发布,颁奖仪式将于07年01月在纽约举行。

此外,韩亚航空还于11月24日荣获了韩国国家品质奖,此奖项以美国国家品质奖“Malcolm Baldrige National Quality Award”为原型,创立于1975年,每年进行评选的奖项,是由总统亲自授予的政府颁发的奖项.

February 24, 2007

在美国的航班延误(想体验一下飞机在跑道上停靠八小时后的机舱吗?)

以下摘自世界日报:

最近两个月以来,在美国国内的航班发生了多起航班延误,延误其间旅客所遭受到的非人待遇令人难以置信!由此产生了一系列民间自发性的要求确保乘客权益的行动及深蓝(JetBlue)航空2月20日推出的乘客权益计划.
去年12月29日在德州的达拉斯福特瓦斯国际机场,由于一系列的雷阵雨导致121架美利坚航空(American Airlines)和美国之鹰的班机转移,67架班机在跑道上停靠超过三小时.不少飞机停靠超过八小时!飞机不移动,机舱里的环境越来越差.乘客必须忍受肮脏的洗手间(洗手间不是不能用就是满溢出来)和恶臭的空气.当乘客感觉到饥饿时,所得到的只是花生和从洗手间接的自来水.一名老妇人向空服索要食物,得到的是要付四块钱的饼干.
同一时间在临近的圣安东尼机场受困的乘客当最终获准离开飞机时,机场已关闭.很多人睡在机场的地板上,老人则被红十字会接去避难所.但当时美利坚航空却无动于衷.
事后虽航空公司已发送4600份道歉信或提供两百五十至五百元的折扣,但很多乘客并不满意.超过两千人在博客网站Coalition for an Airline Passengers' Bill of Rights签名要求国会通过一项航空旅客的人权法.

蓝色大乱 激出乘客权利案
「深蓝」自订计画 延误停飞都赔钱 国会也拟立法 避免机上「关禁闭」

【世界日报综合二十日电讯报导】因上周冬季大风雪运作崩溃以致损害公司形象和股价后,深蓝(JetBlue)航空20日推出「乘客权益计画」,承诺向被耽误的乘客提供折价券,希望能够赢回旅客的心。同时,国会参议员也提出航空乘客权利法案,以确保旅客不再没必要的困在飞机内过长时间,没有食物、饮水或洗手间可上。
深蓝创办人兼执行长尼尔曼(David Neeleman)形容这场危机是「路上一个巨大颠簸」,但称该公司会克服难关,并表示无意辞职,「我认为我特别有资格来处理这些问题。」

乘客权利计画包括根据「在深蓝控制下」延误时间的长短而赔偿乘客,但排除天气、航空交通管制、工作人员不足和维修问题造成的延误。

计画重点如下:

●信息:深蓝将通知乘客有关班机起飞延误、班机取消和其原因、飞行路线改变和其原因。

●取消班机:班机遭深蓝取消的乘客可选择全额退款,或是改搭未来班机,不另外收费。起飞前12小时内取消,深蓝将提供相当于顾客来回机票的折价券,用于未来旅行。

●起飞延误:起飞延误一至两小时,可获25元折价券。延误二至四小时,可获50元折价券。延误四至六小时,可获相当于乘客单程机票的折价券。延误六小时以上,可获与来回机票相当的折价券。

●超额订位:登机被拒的乘客可获一千元。

●地面延误:

*抵达班机

地面延误五小时以上,深蓝将采取必要行动让乘客可以下机。降落延误30至60分钟可获25元折价券,一至两小时可获一百元折价券,二至三小时可获相当于单程机票的折价券,三小时以上可获与来回机票相当的折价券。

*起飞班机

起飞前碰上地面延误三至四小时,可获一百元折价券,四小时以上可获与来回机票相当的折价券。

新计画生效将溯及既往,以赔偿上周三(14日)起被困的乘客。尼尔曼说,深蓝将因上周取消班机向乘客退款一千万,并支付1600万元的折价券。工作人员的额外开支为三千万元。深蓝20日作业恢复正常。

另外,国会参议员奥琳比亚·史诺(Olympia Snowe,共和党,缅因州)和芭芭拉·包克瑟(Barbara Boxer,民主党,加州)20日提出「航空乘客权利法案」,规定飞机关上机门后若在地面停留三小时以上,航空公司需让乘客可以选择安全下机,同时提供必要服务,如食物、饮水和洗手间设备。

史诺在声明中指出:「每位旅客都了解延误和取消班机不时会发生。但是航空公司有责任尊重乘客,让他们有权下机,以防范最近许多乘客经历的不愉快。」

January 31, 2007

明珠俱乐部及如何买到最便宜南航机票

坐南航的飞机也有好几年了.虽然它的经济仓的座位很窄小,服务也一般,但它从LA直飞广州,且时间特好(去时午夜从LA起飞,凌晨到广州,回来晚上从广州飞傍晚到LA).为了累积它的里程,也加入了明珠俱乐部.有一次忘了WEB SITE的密码,竟然要打电话去重设,很麻烦:(
在美国这边买机票,找华人的旅行社是最便宜的.在中国那边的话就稍稍复杂一点.以前网上交易和电子票不普遍,在美国这边很难预先买到中国国内的机票.现在的情况好很多,无论是机票的查询和购买都方便的多.假如你预先确定你的行程的话,在南航的网站上就可买到电子票(当然前提是你要开通一个国内银行户头及网上支付服务,这个对于在国外的人来说下一次回中国时去工行或其他的银行办一下就可).绝大部分情况下在南航的网站上的票价是最便宜的.当然你可同时去比价网站QUNAR.COM查一下确定喔.
最近一次我是在QUNAR.COM上查到07年一月十六日北京到广州只有460元,二十日从广州回北京的只有430元.哇,好便宜!就前两个星期北京到广州都要九百多,广州回北京至少也要500.机票的价格真的是千变万化!这两超低价都是南航的.我赶紧去南航的网站上确定,果然是这个价钱.看来QUNAR确实在机票价格查询方面做的不错!我赶紧用我的已开通网上支付的银联卡在南航网站上买了来回票.总共1190元.超便宜!比火车票还低.

南航波音777经济舱上最舒服的座位

凡坐过南航洛山矶往返广州的波音777经济舱的都知道,上面的座位一般都蛮窄的,特别是脚很难伸展(因为底下都放了用于个人机上娱乐系统的盒子).但实际上经济舱里还是有几个舒服座位的!我以前一早去机场,是为了拿个靠过道的座位.后来发觉靠过道的座位也不舒服,就是因为以上的原因.再后来通过仔细观察,才知其中的奥妙:)29排的所有座位前面都是舱壁,间隔比一般前后座位要长,而且下面没有令人讨厌的盒子.不要小看这个区别,在十几个小时的空中飞行中会让你舒展很多:)我的最近一次从洛山矶往返广州就是拿29A和29G,真舒服:)

韩亚OZ203经济舱上最窄小的座位!

这次坐韩亚OZ203,一不小心,拿了经济舱上最窄小的座位28C!(因为后面是洗手间,所以28C要比一般的座位窄25%,这样过道会宽一些).可苦了我在里面挤了十多个小时这回真的是背!

大韩航空振翅:阴霾天空中的逆风飞扬

转自中国经营报 11/20/06

2006年第三季度的财报显示,我国航空公司大多处于亏损境地,只有少数实现盈利。高企的国际油价成为所有航空公司的梦魇;另一方面,航运市场在争夺客源上的同质竞争、低价竞争也在压缩航空公司的利润空间。相比之下,大韩航空以自己明确的定位、稳健的盈利水平为我们提供了一个经营案例。

“远近高低各不同”,这句古话贴切地描述了世界航空公司的市场定位、经营状况。

2006年,高企的国际油价成为所有航空公司的梦魇。中国航空公司几乎“全军覆没”,交出了全行业亏损25.7亿元的成绩单。与南航、东航等巨亏形成鲜明对比的是海南航空,上半年实现净利润2080万元,较去年同期增长102.3%。这是内地航空公司的亮点。同为亚洲航空公司,大韩航空则取得了纯利润150亿韩元的不俗业绩。

当韩剧《窈窕淑女》热播,金喜善扮演的大韩航空空姐对着镜头楚楚微笑时,有多少人知道,这个柔弱女子扮演的角色身后,赫然矗立的是怎样一个“商业王国”。

三个“10”保证盈利

近两年,全球航空公司都面临着一致的艰难考验:油价一路飙升、竞争加剧、运力过剩……按照国际航空运输协会(IATA)的预计,2006年全球客运量增长放缓,航空业整体亏损43亿美元。

是什么成就了大韩航空的逆风飞扬?大韩航空公司中国区总经理智昌薰用三个“10”来概括它们的成功,“2005年在我们的盈利中,收入增加了10%,费用节约了10%,生产效率提高了10%。”

两舱(头等舱和商务舱)对于航空公司具有特别意义,虽然两舱的座位数比例在20%左右,但它的收入比例可以占到全机的50%。如何吸引高端旅客,成为航空公司盈利的关键。

在这一点上,大韩航空先行推出了“独立性”的概念。以波音B747-400远距机队的卧铺式座椅为例,它可以倾斜达到180度,配有隐私隔板和一块15英寸的液晶显示屏,以满足个人机舱内娱乐功能。而在头等舱中,座椅甚至添加了腰部按摩、活动侧面扶手、伙伴座椅(辅助座椅)等功能。“虽然目前大韩航空在中韩航线上的乘客构成以休闲观光旅客居多,但未来我们将在中韩航线上投入提供高端服务的新机型,以吸引更多的商务客人。”智昌薰说。

除了客运,大韩航空一直依赖的是货运,目前,它甚至已经坐上了“世界最大的航空货运公司”的交椅。货运业一直是大韩航空的核心业务之一。

数据显示,2005年,来自中国地区的货运收入已经占到了大韩航空的18%,而大韩航空在中国市场展开的合资公司,显然会将这个比例持续拉升。

细节掘“金”与“节流”的意义

航空业有别于其他行业,品牌效应往往是左右旅客选择航空公司的主要因素。

很多旅客都认为,相同的航线、类似的机型、相差无几的票价……航空公司的服务越来越趋于同质化。因此,如何保证优质而有特色的服务,是航空公司销售的重中之重。

大韩航空在此可谓颇费心机。机组人员是旅客的第一印象,因此,大韩航空为机舱服务员、一线员工、飞行员和技工设计了新款制服,甚至“小题大做”地请来意大利服装设计师费雷设计。天蓝色和浅褐色为基本色调的女套装制服,以及发卡、颈巾等细微之处的精心设计,就是为了让乘客体验到“新韩国精神”和“居家理念”,感受更加舒适的机舱环境。

经常乘坐飞机的旅客时常抱怨航空食品难以下咽,而智昌薰认为,“即使是一杯红酒,也要为顾客提供完美的体验。”到现在为止,大韩航空曾经两度获得全球最高殊荣——由国际航空机上餐饮协会(IFCA)颁发的“水星奖”。现在,大韩航空在远程航线上提供传统食品拌面和拌饭,以及烤肉、韩国风味的猪肋骨等近30种传统配餐。

一个值得注意的细节是,当航空公司绞尽脑汁节约成本,甚至减少了机上杂志时,大韩航空却坚持在一些远程航线上,为经济舱的乘客提供一套包括眼罩、机内袜子、牙刷等在内的全套便携式旅行套装——在其他航空公司中,这些东西只供商务舱和头等舱乘客享有。

在外部环境日益严峻的今天,应付不断上涨的成本,大韩航空严格推行节流措施。

IATA的研究表明,若油价下跌至每桶50美元,航空业将提前在2006年实现盈亏平衡。反之,则推迟。而油价,说到底,就是如何控制成本。因此,在控制好成本的同时,保持甚至提升客户服务水平和满意度,不能不说是目前所有航空公司面临的挑战。

大韩航空上下采取严格措施控制成本,并对支出结构进行了调整。因此,尽管燃油成本上涨了16.1%,公司的运营支出较2005年第三季度相比仅增加了7.9%。从2005年6月起,公司已经将预期燃油消费量的15%~20%进行套期保值,以此抵消一部分燃油成本的风险。

智昌薰告诉记者,大韩航空在几年前就成立了专门的节约燃油课题组,对有关问题进行研究,“但是在飞行安全方面,该花的钱我们一分也不会少”。此外,大韩航空更为科学地安排航班时刻,提高了飞机利用率,以此提高运营效率。

除了以上几种方法,利用电子客票来降低成本也是大韩航空采取的措施之一。今年以来,电子客票在中国逐渐流行,它不但节省了传统纸质机票的打印、运输成本,也大大提高了航空公司的管理效率。

正是多方“节流”,使得大韩航空在高额的燃油成本压力下保持了盈利势头。“我们应对挑战的能力以及在市场拓展计划中表现出的灵活性,保证了公司的收入状况持续得到改善。”大韩航空总裁李锺熙表示。

韩亚(ASIANA)是我首选的航空公司

好几年前偶然买了韩亚(ASIANA)的机票.初次印象不错.空姐漂亮热情,飞机内干净整洁,娱乐节目丰富多彩,韩国饭挺好吃的.后来因为哩程累积计划的参与,以及中国大陆的航空公司普遍比较差.于是它就成了我从美国回中国大陆的首选了.
在LA这边买ASIANA的机票也是找华人旅行社最便宜.在ASIANA它自己的网站上查到的票价和在EXPEDIA查到的都一样,贵!(看网页的设计,好象ASIANA是用了EXPEDIA提供的软件和流程,怪不得啦:))

January 27, 2007

你可能和恐怖分子选择同样的机舱座位

From LA Times

http://www.latimes.com/business/la-fi-biztravel16dec16,1,3348178.story?coll=la-headlines-business


BUSINESS ITINERARY
Data mining won't catch terrorists
By James Gilden
Special to The Times

December 16, 2006

Many business travelers prefer to sit in an aisle seat. Many also prefer to sit near the front of the plane so they may be among the first off when the plane lands.

Those also happen to be seats that might be desirable for terrorists bent on hijacking an airplane.

That common seat preference shared by business fliers and violent extremists could be earning innocent passengers additional scrutiny as they cross the U.S. border.

Last month, in a little-noticed filing buried deep in the Federal Register and first reported by the Associated Press, the Department of Homeland Security revealed that for several years, it had been using a so-called Automated Targeting System to screen passengers entering and leaving the United States.

The purpose, the agency said, was to identify "potential terrorists and weapons" and prevent them from entering the country.

In the screening process, Homeland Security has analyzed such seemingly innocuous information as passengers' travel histories, frequent flier miles, number of bags checked, number of one-way tickets booked, e-mail addresses and even voluntary and involuntary upgrades. With that data, the department has assigned risk assessment scores to millions of travelers.

The program "mines," or analyzes, the data in the same way direct mail companies do to decide who gets catalogs or other solicitations.

But unlike direct mail, critics say, this type of passenger data analysis is not only ineffective, it may be illegal.

"Congress enacted a specific prohibition on rating innocent travelers and instructed DHS to focus only on those who were on a government watch list," Barry Steinhardt, director of the American Civil Liberties Union's Technology and Liberty Project, said in a statement. "So it is unconscionable for the government to then create this kind of a system in violation of that ban, and without proper notice to Congress or the public."

The government insists that no privacy laws have been violated. Homeland Security Secretary Michael Chertoff told AP, "I don't think [the prohibition] can be read as applying to this program. The statute doesn't bar the use of funds for the purpose of analyzing the risks for people entering the country."

Department spokesman Russ Knocke said Congress was informed many times since 2003 that the Automated Targeting System, or ATS, had been used to assess people. The program was conceived as a means of screening cargo, but its scope was expanded.

It relies on principles of data mining that are tried and true in the commercial realm but are ineffective in targeting terrorists, said Jim Harper, director of information policy studies at the Cato Institute, the libertarian policy research group in Washington.

The only thing data mining does is winnow down the numbers, said Harper, who is also on the Department of Homeland Security's data privacy and integrity advisory panel. "But the winnowing it would do … is little better than random."

The program is different from the still-evolving terrorist watch list, once known as CAPPS II but now called Secure Flight. That effort compares the names of suspected terrorists with those of passengers to keep terrorists off airplanes.

Data mining is used to "discover previously unknown, valid patterns and relationships to large data sets," read a January report by the Congressional Research Service.

It is similar to direct marketing in how it identifies targets, according to a paper released this week. It explained that marketers use demographic information such as ZIP Code, type of car owned, magazine subscriptions and other commercially available data to identify people who may be more likely to buy a service or product.

The paper was written by Harper and Jeff Jonas, chief scientist with IBM Corp.'s entity analytic solutions group.

Even after potential customers are narrowed down, only a small percentage actually buys something — in the low to mid-single digits, the paper said. Although that might be OK for direct mail, the large miss rate is unacceptable when it comes to assigning terrorist rankings, Harper said.

"The one thing predictable about predictive data mining for terrorism is that it would be consistently wrong," Harper and Jonas contended.

Authorities may hope to use data mining as a security tool, but there isn't enough information about what a terrorist is like to compare against the millions of travelers who cross our borders every year, Harper said.

The program plans to store the information for 40 years. Travelers can file a Freedom of Information Act request to see the data, but the analysis — your terrorist score, if you will — is not available for review. Homeland Security won't even say how much weight it assigns any category of information.

"With respect to the data that ATS creates, i.e., the risk assessment for an individual, [it] is for official law enforcement use only and is not … subject to access under the Privacy Act," according to the Privacy Impact Assessment filed by the department Nov. 22.

The effect on business travelers' privacy and ability to travel freely could be significant.

"The ATS program implementation erodes trust and confidence in government," the Business Travel Coalition, a corporate travel advocacy organization, said in a filing with the department. "When policies go straight to the first principle of personal liberty, then the requirement for transparency, participation and support is at the very highest level."

Homeland Security has bowed to pressure and extended public comment on ATS to Dec. 29. To submit your view, go to http://www.regulations.gov and type "automated targeting system" in the keyword section. Then click on the "Add comments" icon.

"Good, honest, well-meaning people in government are throwing everything they've got at terrorism," Harper said. "It's time now, five years after 9/11…. Let's actually do what works and put aside what doesn't."

January 25, 2007

How to score a cheap airline ticket in US?

From CNNMoney.com

How to score a cheap airline ticket?

Discount airlines no longer have a monopoly on good fares.

By Donna Rosato, Money Magazine staff writer
October 27 2006: 10:31 AM EDT

(Money Magazine) -- When you hear "JetBlue," "AirTran" or "Southwest," you think "cheap fares." These and other low-cost airlines have rapidly expanded in the past six years, bringing bargains to more markets and burnishing their reputations as the value-minded traveler's best friend.

Lately, though, the low-fare club has been growing and admitting some unexpected members.

Traditional airlines like American, Continental and United are selling more tickets at lower fares, aggressively matching or even undercutting prices on routes where discounters fly.

The result: While your first step when planning a trip used to be finding out whether a discounter served the route you wanted to fly (and then booking without a second thought), your best move today is to search the big boys right along with the discounters.

One reason for the change is that traditional airlines have been slashing expenses (many in bankruptcy court) and are returning to profitability, enabling them to better compete with their low-cost rivals.

As for the discounters, well, their prices can go only so low. If you fly between New York and Los Angeles in early November, for example, you'll pay $337 on JetBlue but just $284 on American, Delta or United. A round-trip Hartford-to-Fort Lauderdale ticket bought in September for November travel cost $314 on Southwest and $293 on Delta.

Southwest and other low-cost airlines still offer more seats at lower prices than traditional carriers do. "The problem is, those seats sell out the quickest," says Southwest marketing vice president Kevin Krone. Therefore, which airline has the lowest fares at any time is partly a matter of timing. And no one disputes the dramatic downward effect that low-cost airlines have had on fares.

But Steven Morrison of the Journal of Transport Economics and Policy says the difference between traditional and low-cost airlines has eroded. "The effect of Southwest on fares today is less than it used to be," he says.

The discounters still have some of their charm: Most cap their highest fares, meaning you'll never be fleeced for $1,200 even if you book a ticket at the last minute, and they have newer planes and fewer restrictions.

So if you want to change your flight, you'll pay nothing on Southwest and $25 on JetBlue. Most major carriers charge $50 to $100. Still, now that finding a cheap fare requires more than just a quick check of one or two discount airlines' Web sites, how do you find the best rate?

Go to the source Airlines save the best deals for people who go directly to their sites. Southwest, for example, reserves some of its lowest fares for its Ding program, which alerts you to a discount with a noise on your computer that sounds like the signal heard when the captain turns off the seat-belt sign.

And all the major airlines offer weekly Web specials. If you buy directly, they don't charge a booking fee or prevent you from earning frequent-flier miles, as some third-party sites do.

Time it right Fares are loaded into reservation systems three times daily but only once a day on weekends. Many airlines sneak in sales on Friday nights, so Saturday is a good time to shop, says George Hobica, who runs AirfareWatchdog.com, which scours airline sites for hidden deals.

Plan ahead Though many airlines offer low fares for last-minute trips, they are often on unpopular routes and at inconvenient times. The best way to save is to buy ahead - remember that most seats go on sale nearly a year in advance. How does Florida next November sound? Book now.

曾在西北航空现为US AIRWAY的CEO

From CNN Money

The man reshaping the airline industry

US Air CEO Doug Parker's bid for Delta is just the latest in a series of bold moves in the 45-year-old executive's turbulent career.
By Chris Isidore, CNNMoney.com senior writer
December 7 2006: 2:20 PM EST
NEW YORK (CNNMoney.com) -- US Air CEO Doug Parker, who enjoys bungee jumping and running with the bulls in his "spare time," is ready to take the airline industry along on his next wild ride.

The shakeout in the airline business since 9/11 has catapulted Parker from being the newly appointed CEO of a small carrier, America West, to being the longest-serving chief executive of a major U.S. airline - all in little more than three years.

After taking the helm at America West just 10 days before the Sept. 11 attacks, he found his airline facing liquidation - and pleading for a federal bailout. But barely four years later, Parker engineered America West's stunning purchase of the assets of bankrupt US Airways (Charts), keeping the US Air name for the surviving carrier.

Now, with the dust not even settled on that deal, Parker has made a hostile bid for Delta Air Lines (Charts), also struggling to emerge from bankruptcy. If he's successful the deal would create one of the world's largest airlines, if not the largest.

The hurdles are high. The bid for Delta, originally worth $8 billion in cash and stock, is now worth about $8.7 billion due to the rise in US Air stock since the offer was announced Nov. 15. Parker still has to convince Delta creditors, a U.S. bankruptcy judge and regulators to sign off on the deal, and creditors and bankruptcy judges can be notoriously difficult audiences.

Many observers, including both critics and supporters of the deal, argue that if he does nab Delta, that would spark a round of deals that would consolidate six of the largest carriers down to just three or four.

Parker, 45, said the upheaval in the industry is what he likes most about his job.

"We all like to joke we should be in a different business," he said. "I certainly enjoy it. What I enjoy is how dynamic it is - it's constantly changing, it's extremely competitive."

Parker started in a bit more sedate corner of the industry, landing a job in finance at American Airlines in 1986 after getting his MBA from Vanderbilt University.

He worked in a department that included a number of future top airline execs, including Gerald Arpey, CEO of American parent AMR Corp. (Charts), and Jake Brace, CFO of United Airlines parent UAL Corp. (Charts)

"Even within that environment, Doug stood out as one of the brightest and smartest guys in the group," recalls Ben Baldanza, CEO of Spirit Airlines, who was another one of the young lions at American. "I knew he was a brilliant guy and good change leader since the first time I met him."

Parker said he learned a great deal at American but soon got restless. So in 1991 he moved to the much more troubled Northwest Airlines (Charts), joining its finance department as a vice president.

The downside at American, said Parker, was there were "so many people there and it was so structured, it was hard to make a difference. There wasn't much to fix. So I ended up going to Northwest and there was a lot to fix there. I found I liked that a lot more."

Parker then found himself on the team of Northwest executives in Wilmington, Del., on July 4, 1993, waiting for word about whether to file for bankruptcy. An 11th-hour concession from the pilots union avoided that filing.

"I'm happy to report I've never been in a bankruptcy court. That was a close as I got," he said. "I've had a lot of meetings with bankruptcy lawyers, but I've never had to be in court. Knock on wood."

New CEO, new crisis
He moved from Northwest to America West as CFO in 1995, and became the Phoenix-based carrier's president in 2000. The airline was struggling with losses and operational issues even as the industry as a whole enjoyed its last profitable year before the 2001 recession sparked a drop-off in business travel - and that was before 9/11.

2001 was the year Parker got tapped as America West's CEO, starting the new job on Sept. 1. The company had improved its finances and things like on-time performance, and there was a fair amount of optimism in the room when Parker and his new management team went outfor drinks across the street from the office on the evening of Sept. 10, 2001. One of the things they felt good about was the $200 million in financing they had just lined up for the company.

Parker was getting dressed just before 6 a.m. local time the next morning when he got a phone call from his sister about the first plane hitting the World Trade Center. He watched a few minutes of the coverage before he left the room to continue getting dressed when his wife ran in to tell him about the second plane. His system operation and control people immediately called to say all planes were being grounded.

"I remember being elated to learn all our planes were safely on the ground," he said. "Later that day, once we started having conversations with FAA and DOT, who were telling us the skies were not going to be reopened the next day, it quickly became clear to a number of us that this was going to have a real impact."

The airline's new financing had disappeared, and it was left with significantly less cash on hand, even relative to its size, than other carriers.

When Parker spoke to the America West board before being named CEO, he remembers telling them the one area he didn't have much experience in was government relations, but he didn't think that was much of an issue for an airline its size.

But he was soon attending meetings at the White House, and he testified before Congress on Sept. 19, urging both direct help for airlines and loan guarantees from the new three-member Air Transportation Stabilization Board.

"We were the poster child for the ATSB program. We literally were an airline that could raise money before 9/11 but with the capital markets closed couldn't raise it," he recalled. "Without a loan guarantee we were going to find ourselves liquidating."

The $380 million loan guarantee was approved on a split vote, with a Treasury official voting no because he thought the government would end up on the hook for the loan. America West had the breathing room it needed to survive, and the federal government controlled a third of the company.

But profits were elusive, and the carrier sank back into the red in 2004 as fuel prices soared. The industry overall? A staggering $42 billion in losses from 2000 to 2005.

In response, Parker and his team slashed costs and fares at America West, making it more of a low-fare carrier than most of its larger competitors, and staying out of bankruptcy court that four of the latter were forced to visit.

He used the bankruptcy process to cut costs and get out of aircraft leases when he bought US Air in 2005. And he's counting on the same advantages to make the Delta deal work.

"All else equal, we would have preferred to wait," he said. "The timing of this is not because we think it's better to do three airlines into one rather than two. We actually plan to get the US Airways-America West integration complete before we start trying to integrate Delta into. But so much of the value that is created is because one of the airlines is in bankruptcy, we didn't have the luxury of waiting."

Some of the deal's critics question whether he's biting off more than he can chew this time.

"I like the guy a lot, I think he's brilliant, but I think it's a mistake," said airline industry consultant Michael Boyd. "Putting these airlines together is going to be very messy, very inefficient. He sees a window of opportunity and wants to jump through it. But that window may be on the 48th floor."

And others question whether he'll even get the chance to try to do the deal. The Delta pilots were protesting Wednesday outside the closed headquarters of the old US Air near Washington. The pilots there, as well as those at US Air and America West, are all represented by a powerful union, the Air Line Pilots Association. Convincing pilots that the seniority lists can be merged without hurting them will be difficult.

Meanwhile, for its part, Delta management is wooing creditors to win their support to emerge from bankruptcy as an independent airline. Parker will have to convince creditors to accept US Air stock that's already nearly tripled since it started trading in September 2005.

Then there are regulatory hurdles. Ray Neidl, analyst with Calyon Securities, says he sees only a 30 to 40 percent chance of the deal winning regulatory approval, since some markets in the South and East Coast would lose most of the competition they now see. And there are competitive issues that go beyond this deal.

"Washington will look at this very carefully. They know it's going to set off a round of consolidation," Neidl said. And even if regulators start to send a signal that a deal could be approved, US Air would face the risk of another carrier making its own deal for or with Delta.

So Parker still has plenty of turbulence ahead of him - the kind he enjoys, the kind he's done such a good job creating for the airline industry.

As for bungee jumping, or running with the bulls in Pamplona - which he did in 1995 - he doesn't have time to relax that way any more.

"I like doing things that get your blood flowing," he said. "But it's been a while since I did either one of those things. I have three little kids - I'm now a little more careful about running with bulls or jumping off of bridges."

海航的努力

http://www.jrj.com 2006年11月18日 19:27 中国经营报

当大韩航空请来国际著名服装设计师“操刀”空姐制服,人们啧啧称赞;而中国南航空姐制服的方案敲定由法国著名服装设计师领衔设计,却在网络上招来骂声一片。
这无关乎审美。真正让网友愤愤不平的是,南航空姐制服全部采用日本和意大利进口面料,一套服装的制作费近万元。仅空姐换装一项,南航需支出6000多万元.而就在不久前,南航报亏8亿元。一面是高额亏损,一面是昂贵的制服,网民有理由质疑,“航空公司,到底有钱还是没钱?”
事实上,航空公司也早深陷悖论的泥沼。2006年年中,我国国内的航油价格经历了三次上调,已经占到了航空公司总成本的40%左右。航空公司招架不住,疾呼上调燃油附加费以转嫁成本。然而,就在燃油附加费上涨的同时,市场上又出现了若干“跳水机票”,航空公司甚至在京沪线上抛出三折票。打折,已然成为航空公司盈利的所有依靠。但是,仅仅打折,显然不够。

2006年第三季度,海南航空宣布实现净利润1.92亿元,同比增长1518.03%。某种意义上,海航与大韩航空所处的市场环境大体相同:高涨的航油成本,激烈的同业竞争,淡季时略显剩余的运力。二者几乎都采取了相同的策略:推行电子机票,提高航油使用率,调整终端的销售策略等。

相比于大韩航空,海航亦在全力拓植自己的“蓝海”.

令人耳目一新的海航

曾坐过海南航空从海口到上海的班机,比起国内的其它航空公司,有令人耳目一新的感觉.空乘笑容可掬,态度热情.起飞前会介绍每位空乘的姓名,飞行过程中也会向大家介绍海航的金鹏俱乐部,还有用猜价钱送机票的方式活跃气氛.感觉公司的经营者还是很用心思去为乘客着想.我想它就相当于美国的SOUTHWEST AIRLINES.

对东航的印象

因为去上海次数比较多,间隔也会坐一下东航的班机.空姐的态度和其他大陆航空公司的一样,是那种虽说不是冷冰冰,但绝对算不上热情的.飞机倒很新(从LOS ANGELES起飞),是空客最新式的.餐饮一般,娱乐节目旧的难以置信!东航好的一点是假如你要在虹桥和蒲东机场转东航之间的飞机的话,坐机场大巴是免费的,省30元人民币:)

对国航的看法

前几年曾坐过一次国航的从美国到中国的班机.感觉它是所有中国大陆飞中美航线的航空公司里最差的
空姐的服务态度就不去说了.机上的餐饮和娱乐节目真的很不怎样.
希望它现在有所改善.

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